? Want to see an agile tech stack in action? Hearst's approach to customer experience shows what’s possible when strategy and technology align. Discover how they stay flexible, responsive, and focused on every stage of the customer journey. Get the story here ?? https://hubs.li/Q02XNdVb0
Hearst's customer experience strategy is an excellent illustration of how strategy and technology can be aligned to promote responsiveness and flexibility. The tips are indeed very useful!