To Stellantis Middle East & Africa I am beyond disappointed.
Six months ago, I purchased a car from your Alfa Romeo dealership in Bouskoura, and since then, it has been a nightmare. What should have been a proud and exciting experience has turned into constant frustration and regret. In just six months, I’ve had to visit your dealership 13 times due to a series of issues with this car.
Here’s part of my story :
First 15 days: A serious issue with the oil and water mixer. Thankfully, this was covered under warranty, but the inconvenience was enormous.
One month later: A damaged tire was flagged before purchasing the car and it took 5 trips to the dealership to find a solution. Instead, I was told to “go find the tire myself,” and your team would buy it for me—unbelievable.
Another month in: A suspension issue emerged, requiring yet another trip to the dealership.
Following that: Wind started entering the cabin—a problem that still remains unresolved.
And now, today: The rooftop won’t close properly and the manager said : Si Ayoub this issue happens to a lot of our customers and unfortunately we can not do much about it.
To make matters worse, I’ve been forced to act as the go-between for your sales and after-sales teams, who can’t seem to agree on who should fix the car. This is not just poor customer service; it’s chaos.
As a Head of Customer Experience myself, I know what it means to deliver value and empathy to customers. This experience with Stellantis has been the complete opposite of that. It is, without exaggeration, the worst customer experience I have ever faced.
I am shocked, deeply disappointed, and exhausted. I urge you to take immediate action—not just to address my situation, but to ensure no other customer has to endure such an ordeal.
#CustomerServiceFail #AlfaRomeo #Stellantis
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