In today's digital landscape, customer experience is paramount. But how do you ensure your digital offerings exceed expectations? Meet the solution: Mobiquity's Friction Report. Powered by advanced technology: Leveraging AI, ML and data analytics, we analyze thousands of interactions to pinpoint issues and prioritize solutions. Personalized insights: We segment users based on behavior, providing tailored recommendations to enhance engagement and satisfaction. Understand your customers, benchmark your competitors, and don't let friction hold your business back. Invest in Mobiquity's Friction Report today and pave the way for digital success!?https://bit.ly/496Epgz #Mobiquity?#digitalexpereince?#digitalstrategy #frictionless

?? Ready to take your 2025 contact center strategy to the next level? Then save the date for Resolve in Rewind on Wednesday, November 20th! This virtual, condensed event will feature select #Resolve24 speakers who will share ALL the top innovations and insights you missed at this year's event! Learn more and save your spot today ?? https://lnkd.in/gXZiWQUX #ai #cx #contactcenter #customerservice

Imagine a workplace where AI lifts everyone's potential, making every task smoother and every customer interaction more meaningful. That future is now. Dive into how technology is empowering teams and redefining roles. https://buff.ly/3PvbE5G #TeamEmpowerment #DigitalTransformation #ContactCenter

?? Elevate Your Retail Business (and beyond) with GenAI! ?? Harnessing the power of GenAI, powered by?NTT DATA’s expertise and?Launch by NTT DATA?innovation, we helped a powerhouse retail beauty brand, L’Oreal, introduce Lore—an unparalleled virtual beauty advisor! ??? Imagine: personalized recommendations, expert insights, and seamless shopping experiences—all driven by cutting-edge Gen AI technology. Ready to take your retail business to new heights? Discover how GenAI can supercharge your operations and drive unparalleled success. Let’s embark on this transformative journey together! ???? Click below to learn more about the limitless potential of GenAI and how NTT DATA + Launch can be your strategic partners in innovation: #GenAI #RetailInnovation #NTTDATA #LaunchByNTTData https://lnkd.in/ehGxZZz5

Hey #Toronto! Are you wondering how #AI can take your Customer Experience to the next level? - Join Mark Struck and Chris Theriault on May 9th for our 'Powering #CX with AI and Data' event. We'll explore how you can personalize experiences, predict needs, and revolutionize interactions. - Come see for yourself and get inspired! https://lnkd.in/gh-_q9hR - #Data #TorontoEvents #TorontoTech #CXTrends

Not all enterprise contact center solutions are created equal. SightCall VISION gives your customers and agents a clear view of everything to help solve problems faster the first time! Get the rest of the story in 2 minutes: https://hubs.la/Q02jGJrn0 #BetterFCR #LowerAHT #VisualAssistance #AI #CX #CustomerService #FieldService #Innovation #VISION #ContactCenter #Efficiency #CCaaS #EnterpriseEfficiency #ServiceSolutions

Transform robotic responses into empathic conversations with Emotional AI. As businesses increasingly rely on automation to handle simple questions, there's a gap in how they address more emotionally charged and nuanced issues that require human empathy and understanding. Curious about how this can be applied to your business? Read more about it in Isaac De Vera's article (Associate Product Manager in m360) - https://lnkd.in/dXKBpVUf Explore my360 Plans that fit your business - https://lnkd.in/dNBvEfvn #m360 #MoreThanMessaging #EmotionalAI #CustomerExperience #CX?

What if your next #customerservice call could be a source of joy rather than frustration? Join us for an enlightening conversation with Jonathan Rosenberg, the trailblazing CTO and head of #AI at Five9, on his journey from pioneering SIP to spearheading innovation at Cisco, Skype, and now Five9. We delve into the transformative power of generative AI in reshaping the #contactcenter industry, turning traditionally challenging customer interactions into seamless and personalized engagements. Learn how Five9 is harnessing the prowess of AI to create customer experiences that resonate with satisfaction. Jonathan opens up about the critical role of contextual data in AI-driven solutions, offering a glimpse into how rich, relevant data inputs can enhance AI functionality and improve decision-making. Through a fascinating exploration of context within AI tools, he illustrates how Five9 empowers human agents, bridging the divide between aspiration and reality. Discover what sets Five9 apart as a leader in AI technology and gain insights into the future of #customerexperiences that are not only efficient but also truly enjoyable. Listen in and get a front-row seat to the exciting developments shaping the future of the contact center industry, and don’t miss out on the opportunity to elevate your #CX strategies at the #CXSummit 2024: link in first comment.

There are so many products and platforms in the CX space. From VoC surveys to digital analytics and frontline assistance. The space has grown in prolific ways, and with the close tie to AI, it is a full time job just to keep up with what is out there, what works, and how you can effectively integrate them into your enterprise. Let me help. Follow (or even connect!) to take a ride with me on the journey to journeys. #CX #customerexperience #CustomerInsights #CustomerData #CXStrategy

Join us for #Five9AIDay, we will provide you with our #AI for #CX playbook and discuss with Forrester how you can to turn data into action, close operational gaps, and create more personal customer interactions. Register now: #Five9AI @Forrester @Five9