5 Senses Hospitality Management的动态

The Art of Mentoring Mentees is rewarding today with the right voice to activate their mindset to become strong leaders!

?? “?????????????? ???????? ???? ???????????????? ???? ?????? ????????????????.” In hospitality, true technology leadership goes beyond tech skills—it’s about understanding the industry as a whole. -Mark Fancourt #TRAVHOTECH #HospitalityLeadership #HotelTechnology #Hospitality #Hoteliers

Thank you for your advocacy Dani Valent. When it comes to genuine political changes for small businesses in Australia, I recently asked my local Federal MP to table the motion for GST reform in food businesses. Changes could be one way to soften the crippling blow being dealt to the hospitality industry. ?? My idea is this: Either remove GST from restaurant prepared food, or add GST to the raw goods. Removing GST from each transaction will support SME cash-flow by reducing the quarterly GST bill. And this is certainly the preference. If the cost of goods are GST-inclusive this could make it a more even playing field for the operators that purchase items GST free, transform the food item into a meal and then charge GST on the final product. Any GST incurred during this process can be claimed as a deduction. ?? Why does the SME sector bear the brunt of the cost of living crisis, when fossil fuel companies get huge subsidies? I feel it’s time to level the playing field for SME. Australian Restaurant & Cafe Association | SmartCompany | Broadsheet Media | moemina shukur

I have always believed, to the core of my being, that being unreasonble for the right reasons, especially in the hospitality industry is being inclusive. It is having the remarkable power to give our customers, regardless of status (VIP/ VVIP), nationality, cultural background, or ethnicity, an experience that is more than what they expect. In the words of Will Guidara, renowned American restaurateur and author of Unreasonable Hospitality, "The secret to hospitality is being present and taking what you do seriously without taking yourself too seriously." --- this I believe must be the core of every hospitality professional. #unreasonablehospitality #hospitality #culture #leadership

From Reservations to Culinary Adventures: My Hospitality Journey Join us as we explore our unique journey through the hospitality industry, from managing reservations at Hilton to thrilling experiences with Gordon Ramsay. Discover the ups and downs of navigating this dynamic field and what we learned along the way! #HospitalityJourney #CulinaryExperience #GordonRamsay #HotelManagement #FoodAndBeverage #CareerPath #WorkLifeBalance #CulinaryAdventures #HospitalityCareer #BehindTheScenes

What is Hospitality Management? Hospitality management focuses on how to run hotels, resorts, restaurants, and other businesses that serve customers. It involves learning how to handle guests, organize events, manage operations, and ensure that everything runs smoothly. Good hospitality managers are skilled in communication, problem-solving, and leadership. They know how to keep customers happy while making sure the business is profitable. Read more: https://lnkd.in/eQsvkA3G #Hospitalitymanagementcourse #TopCrewAviation #PilotTrainingCourse #Aviaitoncourse #PilotCourse #HospitalitymanagementTraining

Is the Art of Hospitality Dead? When did "good enough" become the new gold standard? I recently stayed at a hotel and was left wondering if the art of hospitality had taken an extended vacation. The problems were numerous, but the real kicker was the lack of empathy and service recovery. Remember when exceptional hospitality was the norm? What happened to making things right when they go wrong? Simple details seemed to have vanished—like ordering a meal poolside at a luxury hotel. Instead of a serving of ketchup in a glass jar or even a dip packet, I was given 50 tiny packets that I had to painstakingly tear open. As for the cutlery? Let’s just say it struggled to cut through the lettuce, let alone a burger. We’re charging more than ever in the hospitality industry, yet it feels like many places are cutting corners. But here’s the twist: Tourism has evolved, and so must we. It’s time to reinvigorate our standards, deliver exceptional products, and invest in the right talent. Leaders need to champion a culture of excellence and anticipate guest needs with a dash of genuine care. Let’s bring back the excitement of exceeding expectations and making every guest feel like a VIP. After all, in hospitality, it should always be our pleasure to serve. #Hospitality #CustomerExperience #ServiceExcellence #Leadership #Quality #BringBackTheMagic #evolve #train #teach #serviceculture #empathy #lovewhatyoudo #change #levelup

I've had the privilege of working for and with some of the top hotel brands in the world. ?? When I meet with a new client or perhaps people outside of the industry about what I do - the same question is always asked, "How do you actually increase service scores?" This is a big question! And honestly, the answer is simple - or at least the process is simple. There is nothing you can buy, give away, or say that would automatically increase scores in perpetuity. Danny Meyer wrote in his book - one of my top reads of all time - Setting The Table, about the power and need of setting and establishing standards. Without them, he writes, "just give away the keys to the restaurant." ?? If you want to improve service scores, the answer lies in your standards. When standards are clearly defined, well distributed, and effectively trained - service scores will be a well-earned result. ?? Simply put - if you want to increase your scores- focus on your standards.?? #hospitality #standards #service #quality #restaurants #spa #hotel #qualitycontrol #luxury #leadership

What People Are Saying About The Book - The Prosperous Hotelier - Tim Ostrem - The Real BMOC!?- Even More Hospitality Financial Leadership!! A Guide to Hotel Financial Literacy for the Hospitality Professional- Available On Amazon Today https://a.co/d/1dT8iGW #hotelmanagement #theprosperoushotelier#financialleadership

Has anyone else read the book "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect" by Will Guidara? ???? My BIG TAKEAWAY: If you serve others, you're actually in the hospitality industry. Are you serving the best you can? Are you surprising and delighting? I just finished it and found the insights and stories about delivering exceptional service truly inspiring. Guidara shares lessons learned from his experience running acclaimed NYC restaurants like Eleven Madison Park.?While this isn't our industry, the principals carry over. A few of my favorite takeaways: - Go above and beyond in small, unexpected ways to create magic moments for people - Empower your team to be creative in crafting personalized guest experiences - Hire for attitude and character over skill - you can teach skills but not genuine care for others - Make every client feel seen and appreciated as an individual I'd love to hear others' thoughts on the book and how you are applying unreasonable hospitality principles in your industry! We have made it a core focus to provide #unreasonablehospitality. What resonated most with you from the book? Any examples of unreasonable hospitality you've experienced or delivered yourself? How are you providing exceptional service to your clients? Thank you Hall Road Services, James MacNevin & Shaun Parkin for the recommendation! #clientservice #clientexperience #hospitality #familyofficeservices #administrativefamilyoffice #leadership