Do you see the impact of Generative AI on Critical Thinking in your area of work?
Well, this new research from Carnegie Mellon University & Microsoft seeks attention of #CEOs, #HR and senior leaders of modern organizations.
What?
When using GenAI tools, the effort invested in critical thinking shifts from information gathering to information verification; from problem-solving to AI response integration; and from task execution to task stewardship.
So What?
While GenAI can improve worker efficiency, it can inhibit critical engagement with work and can potentially lead to long-term overreliance on the tool and diminished skill for independent problem-solving.
Then what?
1) Fostering workers’ domain expertise and associated self confidence (subjective measure of their knowledge, experiences, and abilities on the tasks) may result in improved critical thinking when using GenAI. It’s observed that confidence in AI is associated with reduced critical thinking effort, while self-confidence is associated with increased critical thinking effort. This duality indicates that design strategies should focus on balancing these aspects. The aims are both to improve the quality of AI-assisted tasks and also to empower users to develop their skills and maintain a balanced “relationship” with AI.
2) Enhance awareness of critical thinking opportunities. Research indicates that knowledge workers tend to forgo critical thinking for tasks perceived as unimportant or secondary, while engaging in it when aiming to improve task quality or avoid negative outcomes.
3) Increase the motivation to think critically.
The study reveals that knowledge workers often neglect critical thinking when they perceive it as outside their job scope, but engage in it when aiming to improve their professional skills. Thus, critical thinking interventions for GenAI tools could be positioned as contributing to long-term skill development and professional growth, as opposed to an extraneous “co-auditing” task that is only relevant on a task-by-task basis.
4) Enhance the ability to execute critical thinking.
Study finds that knowledge workers often refrain from critical thinking when they lack the skills to inspect, improve, and guide AI-generated responses. GenAI tools could incorporate features that facilitate user learning, such as providing explanations of AI reasoning, suggesting areas for user refinement, or offering guided critiques.
Link to the article: https://lnkd.in/gES2ki7R
#innovation #transformation #banking #highered #AI #data #genAI #analytics #data