课程: Writing Formal Business Letters and Emails

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Setting the tone

Setting the tone

课程: Writing Formal Business Letters and Emails

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Setting the tone

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- As in face-to-face communication, content is only part of your message. The other part is conveyed through tone, the body language of writing. This video demonstrates how subject lines, greetings and closings frame the content and describe some ways to support the tone that you want to create. Tone is one place where there are some differences between letters on paper and letters through email. Paper letters tend to be more formal. For example, a paper letter to me is likely to open with Dear Mr. Geller but an email, it might simply start with Mr. Geller or even just Tom. Now, that extra formality for paper letters is well-established. Business letters from 50 years ago look a lot like business letters written on paper today. But emails from even 10 or 20 years ago are quite different from those written today. The rules of style just haven't finished settling. Another difference is that paper letters look exactly…

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