课程: Virtual Performance Reviews and Feedback

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Defensiveness, surprise, anger, or tears during reviews

Defensiveness, surprise, anger, or tears during reviews

课程: Virtual Performance Reviews and Feedback

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Defensiveness, surprise, anger, or tears during reviews

“

- You can do everything you're supposed to do and be the most prepared manager in the world, ready to sit down for your coaching conversation in this virtual performance appraisal. And your people might still get upset. First of all, I know you know your people. So as you get ready, you should do a mental roll call. Sheila, she's a superstar, no issue. Zack, oh Zack, Zack gets defensive when you just ask him what plant he has in the background. I'd better plan extra time. Samantha had a rough year. She might get weepy when we talk about it. She might also try to cancel. She tends to try to cancel when something's too much for her. And so on. We always say that you should not surprise your employees during performance reviews, but you as the manager should also not be surprised. I think you should always prepare in this way, but it's even more critical when you're doing your reviews virtually. To say the obvious, it's…

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