课程: Using Empathy to Close Deals

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Find mutually beneficial solutions

Find mutually beneficial solutions

课程: Using Empathy to Close Deals

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Find mutually beneficial solutions

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Finding mutually beneficial solutions is key to ensuring both parties feel satisfied and valued, fostering long-term relationships. By the end of this lesson, you'll learn how to identify and reach a mutually beneficial solution. The first step is to clearly discover what is important to your client. What is their ideal scenario? What is their ideal timeline? Sometimes asking these questions flat-out can be a bit overwhelming for a client. But if you guide the conversation with a human touch, the client will usually tell you these themselves. For example, you can say something like, “You mentioned you are looking to get started with our service ASAP. If we get you set up today, how do you plan to use X?” Once you've established what success looks like for your client, the second step is to create a step-by-step plan to work with them to get there. Be sure to factor in deadlines important to them while also being aware of the limitations of your own resources. For example, your…

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