课程详情
If you’re a hiring manager, there’s probably no worse feeling than realizing you’ve hired the wrong person, especially in a customer service role. Not only have you spent valuable time and money, but you’ve also hired someone who may do a poor job representing your company to the people you want to impress the most, your customers. How do you make sure a candidate with a great resume and great interview is actually a good fit? In this course, customer service expert and certified assessment trainer David Brownlee shows how you can use personality assessments to bolster your confidence that you’re hiring the right people for your customer service roles. David covers two types of personality assessments—DISC and motivation—and shows how they can give you insight into a person’s true behavior and motivations, and how you can use these to find and retain the best customer service performers.
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Lina F. Baron
Lina F. Baron
??Candidate-First Recruiter | Better hiring practices | Let's discuss how I can support you in your professional journey!
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内容
课程内容
- 知识测验 3 个测验
- 随时随地学习 可在平板电脑和手机上访问
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