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Using AI in Customer Service 预览

Using AI in Customer Service

讲师: Brad Cleveland 259 位用户赞了
时长: 45 分钟 技能水平: 初级 发布日期: 2023/10/5

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While AI has been part of the customer service industry for many years now, the advent of newer technologies will have an even greater impact, and you need to stay apace with the latest trends. Understanding how to effectively implement and manage AI-powered solutions can significantly improve customer satisfaction, streamline operations, and drive overall business growth. In this course, join customer service expert Brad Cleveland to learn how to leverage AI in customer service, with a focus on foundations and principles that can help ensure your success. Brad introduces the design, development, and deployment of AI customer service solutions, as well as the integration of AI with existing customer service processes and systems. This course also explores some of the most important ethical and legal considerations associated with using AI in customer service and provides strategies for mitigating potential risks, ensuring compliance, and driving long-term business transformation.

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4.7 分，最高 5 分

339 条评分
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  • Pedro Arturo Rengifo Montoya Pedro Arturo Rengifo Montoya

    Pedro Arturo Rengifo Montoya

    Sales Director | Corporate Sales Manager | Retail Sales Manager | Product Manager | SCM

    4/5 2024年10月22日
    As AI is taking huge relevance, the content could be more detailed and less overall.
    有帮助 · 举报
  • Rachael Clor Rachael Clor

    Rachael Clor

    Pursuing full-time employment

    5/5 2024年10月14日
    This valuable course provides a broader understanding of how AI assists customers and customer service representatives daily.
    有帮助 · 举报
  • krishna wattamwar krishna wattamwar

    krishna wattamwar

    Student at MIT World Peace University

    5/5 2024年10月9日
    n
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内容

课程内容

  • 边学边练 2 个练习文件
  • 知识测验 4 个测验
  • 随时随地学习 可在平板电脑和手机上访问
  • 了解最新知识 继续教育单元

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