课程: Using AI in Customer Service

Navigate the new era of AI in customer service

课程: Using AI in Customer Service

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Navigate the new era of AI in customer service

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- I'm Brad Cleveland. I've spent my career both leading and advising organizations through times of deep change. (bright music) AI is dramatically transforming customer service. The opportunities and risks presented by AI are unprecedented. To position you and your team for success, we're going to delve into principles you can count on and steps you must take. We'll see how AI compliments and supports your customer service team. With each key topic I'll mention a power tip, steps successful organizations are taking to harness the potential of AI. Thanks so much for joining me. I'm excited to get started. So let's jump in.

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