Great customer service involves making your customers feel heard, developing and sustaining relationships, listening, and building rapport. Whether you’re starting a career in customer service or looking to improve your skills, these courses can help. Tune in, pass the final exam, and earn your certificate.
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Build key listening skills so your customers feel heard.
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Develop your customer service problem-solving skills.
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Learn to de-escalate challenging situations.
课程
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1
Customer Service Foundations1 小时 11 分钟Customer Service Foundations
讲师: Jeff Toister
Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
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2
Customer Service: Problem-Solving and Troubleshooting35 分钟Customer Service: Problem-Solving and Troubleshooting
讲师: Noah Fleming
Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
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3
Building Rapport with Customers (2022)27 分钟Building Rapport with Customers (2022)
讲师: Myra Golden
Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.
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4
Customer Service: Handling Abusive Customers36 分钟Customer Service: Handling Abusive Customers
讲师: David Brownlee
Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.
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5
Creating Positive Conversations with Challenging Customers30 分钟Creating Positive Conversations with Challenging Customers
讲师: Myra Golden
Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.
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6
Serving Customers Using Social Media1 小时 6 分钟Serving Customers Using Social Media
讲师: Leslie O'Flahavan
Social media is a critical customer service tool. Learn how to serve customers in high-stakes channels like Facebook, Twitter, Instagram, ratings and review sites, and more.
讲师
Jeff Toister
Keynote Speaker | The Service Culture Guide
Madecraft
Noah Fleming
Transform Your Customer Growth & Sales | Author of Evergreen & The Customer Loyalty Loop | Creator of The 1-Day Sales Process? | Keynote Speaker | Let’s Talk Results: $5B+ Growth For Clients!
Myra Golden
Long-Time Customer Service & De-escalation Expert
David Brownlee
2X #1 Best-Selling Author, Fortune 500 Speaker, LinkedIn Learning Instructor - 1.5M+ Students, Peak Performance & Executive Coach and Corporate Trainer - Helping athletes, entertainers, executives & their teams to win.