Generative AI for Customer Service with Microsoft 365 Copilot Professional Certificate

7 门课程 4 小时内容

开始一个月试用

Elevate your customer service game with generative AI. In this learning path, dive into the world of generative AI, Microsoft 365 Copilot, and AI-driven customer journey mapping. Learn to craft effective prompts, address customer issues with ease, and transform daily workflows to deliver exceptional service. Tune in, pass the exam, and earn your certificate. 

  • Enhance customer interactions with generative AI.

  • Leverage Copilot to streamline service workflows.

  • Create AI-driven customer journey maps.

课程

  1. 1

    Using AI for Customer Service Managers
    Using AI for Customer Service Managers
    45 分钟

    Using AI for Customer Service Managers

    讲师: Brad Cleveland

    Learn how to implement and manage AI-powered customer service solutions to improve customer satisfaction, streamline operations, and drive long-term business growth.

    13,624 位访客 发布日期: 2023年10月5日

  2. 2

    Generative AI for Sales and Services Professionals
    Generative AI for Sales and Services Professionals
    29 分钟

    Generative AI for Sales and Services Professionals

    讲师: Sam Mallikarjunan

    Learn how sales and services professionals can integrate AI into their workflows.

    57,731 位访客 发布日期: 2023年12月13日

  3. 3

    Customer Journey Mapping with Generative AI
    Customer Journey Mapping with Generative AI
    1 小时 17 分钟

    Customer Journey Mapping with Generative AI

    讲师: Maury Rogow

    Boost your sales, marketing, and customer experience results with AI-powered funnels.

    5,441 位访客 发布日期: 2024年7月29日

  4. 4

    What Is Copilot? Get Started with Microsoft's Everyday AI Companion
    What Is Copilot? Get Started with Microsoft's Everyday AI Companion
    27 分钟

    What Is Copilot? Get Started with Microsoft's Everyday AI Companion

    讲师: Nick Brazzi

    Learn about Microsoft's AI-powered Copilot and discover the different subscription options available.

    31,454 位访客 发布日期: 2024年9月25日

  5. 5

    Learning Microsoft 365 Copilot and Business Chat
    Learning Microsoft 365 Copilot and Business Chat
    29 分钟

    Learning Microsoft 365 Copilot and Business Chat

    讲师: Nick Brazzi

    Enable Microsoft’s AI assistant inside of Word, Excel, Outlook, Teams, and PowerPoint through Microsoft 365 Copilot, a powerful add-on for Microsoft 365 Business and Enterprise users.

    79,779 位访客 发布日期: 2024年10月28日

  6. 6

    Microsoft Copilot: The Art of Prompt Writing
    Microsoft Copilot: The Art of Prompt Writing
    44 分钟

    Microsoft Copilot: The Art of Prompt Writing

    讲师: Garrick Chow

    Unlock the power of Microsoft Copilot by crafting effective prompts across M365 applications.

    10,893 位访客 发布日期: 2025年2月10日

  7. 7

    Copilot for Service: Helpful Tips for Customer Service Agents
    Copilot for Service: Helpful Tips for Customer Service Agents
    11 分钟

    Copilot for Service: Helpful Tips for Customer Service Agents

    讲师: Garrick Chow

    Speed up your customer service workflows with Microsoft Copilot for Service.

    2,600 位访客 发布日期: 2024年10月8日
获取结业徽章

讲师

Brad Cleveland

Consultant, Keynote Speaker, Course Instructor

Sam Mallikarjunan

Building the future @ Agent.ai ?? Formerly: CEO @ OneScreen.ai, CRO @ Flock.com, Instructor @ Harvard, & Head of Growth @ HubSpot Labs.

Maury Rogow

I grow SAAS businesses with Ai + video storytelling. Honored to have 70k+ professionals & 800+ brands grow by 2.5Billion Published: Inc, Entrepreneur, Forbes ?? Stories sell, create yours here ? Let's connect

Nick Brazzi

Senior Staff Instructor, LinkedIn Learning

Garrick Chow

Senior Staff Instructor @ LinkedIn | Video-based Training Expert

相关领域