Discover how to provide great customer service and make your customers feel heard. Develop and sustain great relationships, even when customers get abusive or unruly. Learn skills to listen to customer needs, build rapport with those you're helping, and turn challenging customers into true allies.
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Build key listening skills so your customers feel heard.
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Develop your customer service problem-solving skills.
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Learn to de-escalate challenging situations.
课程
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1
Customer Service Foundations1 小时 11 分钟Customer Service Foundations
讲师: Jeff Toister
Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
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2
Customer Service: Problem-Solving and Troubleshooting35 分钟Customer Service: Problem-Solving and Troubleshooting
讲师: Noah Fleming
Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
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3
Building Rapport with Customers25 分钟Building Rapport with Customers
讲师: Myra Golden
In this course, learn how to effectively build rapport with your customers across channels and in all industry types.
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4
Customer Service: Call Control Strategies22 分钟Customer Service: Call Control Strategies
讲师: Myra Golden
Get tips for communicating on the phone with upset customers. Discover time-saving call-control strategies to move customer issues to resolution.
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5
Customer Service: Handling Abusive Customers36 分钟Customer Service: Handling Abusive Customers
讲师: David Brownlee
Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.
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6
Creating Positive Conversations with Challenging Customers30 分钟Creating Positive Conversations with Challenging Customers
讲师: Myra Golden
Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.
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7
De-Escalating Conversations for Customer Service49 分钟De-Escalating Conversations for Customer Service
讲师: Myra Golden
Successfully defuse intense situations with angry customers. Learn practical approaches for managing a customer's frustration, as well as your own.
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8
Serving Customers Using Social Media1 小时 6 分钟Serving Customers Using Social Media
讲师: Leslie O'Flahavan
Social media is a critical customer service tool. Learn how to serve customers in high-stakes channels like Facebook, Twitter, Instagram, ratings and review sites, and more.
讲师
Jeff Toister
Keynote Speaker | The Service Culture Guide
Madecraft
Noah Fleming
Transform Your Customer Growth & Sales | Author of Evergreen & The Customer Loyalty Loop | Creator of The 1-Day Sales Process? | Keynote Speaker | Let’s Talk Results: $5B+ Growth For Clients!
Myra Golden
Long-Time Customer Service & De-escalation Expert
David Brownlee
2X #1 Best-Selling Author, Fortune 500 Speaker, LinkedIn Learning Instructor - 1.5M+ Students, Peak Performance & Executive Coach and Corporate Trainer - Helping athletes, entertainers, executives & their teams to win.