课程: Mapping for User Experience Projects
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When are maps created?
- User experience maps are a way to visually describe the data that acts as input to your product development process. There's a type of map for pretty much every part of the development process, from early exploratory research, through to product specification. Before you start building a product, you need to know what users' needs are, what pain points they have. I've found that a great way to synthesize your early observational research is to create an experience map. This type of map is designed for use in the team as a place to share detailed data about user actions, goals, and feelings, at each stage of the process that your product will support. It's a place to share and discuss all the findings from the observational research sessions that the team performs. This map is low fidelity, messy, and full of great insights. Often you'll want to create a more polished version to share more broadly in the organization,…
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