课程: Managing Employee Performance Problems

Defining employee performance problems

课程: Managing Employee Performance Problems

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Defining employee performance problems

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Have you ever had car problems? And, you go to the mechanic and you try to explain what exactly is wrong. You try emulating the car sounds or using novice regular person terminology, and the mechanic gives you a look of total confusion. Well, that's kind of how it is with employee performance problems. When I'm coaching managers, they often use the word "problem" to describe a variety of experiences. And, many times I'm thinking, is that really a problem? So, I've seen from experience that employee performance problems can be handled more effectively if there's a uniform understanding or definition. So, here are some guiding questions to help you get there. Number one, is your employee working in a way that is positive and constructive for all parties? Number two, are they getting the expected results that have been communicated to them and as they have understood them? And, number three, are they following the required procedures and processes? Now, many studies show that the most common employee performance problem is related to number one. And, that's working in a positive and constructive way. For example, early in my career I worked on a sales team for a company that was very intentional about its work culture. Now, on this team was a star producer. She was very skilled at quickly placing candidates. But, the way she interacted with the team was consistently negative and disruptive. Now, even though it was a tough decision, eventually management let her go. Although she contributed to sales, she was a significant deficit to the company values and culture. Her overall performance did not hold to the criteria of 1 or 2. We're all surprised that they let her go. But, we were also relieved. Here's an important insight. A good number of performance problems are behavior issues, not necessarily skill issues. And, just about every organization you'll find this to be the base criteria of performance issues, behaviors over skills. So, keep that in mind as we begin to walk through common causes of poor performance.

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