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Define the problem correctly
- For any decision bigger than, hey, where are we going to lunch, the very first step in the decision-making process is correctly defining the problem. You have to consciously ask yourself, what's the real issue here? Your goal is to find the root cause. But far too often we're busy and stressed out. And we attack a problem without being as thoughtful as we should be. Without addressing the root cause you're really only dealing with the symptoms of the problem. Of course, that means you're not really solving the issue. And it will persist as a problem. To find the root cause sometimes it's helpful to ask the question, why, several times. Let me give you an example. Let's say you have an employee whose performance is off. You've noticed that his work has been late several times in the past month. But in the past that has never been an issue. There are several common reactions to the scenario. You might fire off an email or two to ensure the employee understands that you're concerned…
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