课程详情
In this course, customer service expert Blake Morgan equips you with valuable insights, practical strategies, and best practices for harnessing the power of AI to enhance customer service, improve efficiency, and drive business growth in the context of your contact centers. Learn how to develop a comprehensive AI strategy for your contact center, identifying key areas where AI can be leveraged to improve customer service and operational efficiency. Go over assessing your organization's readiness for AI implementation and identify the necessary steps to prepare the contact center staff for successful AI adoption. Find out how to evaluate and select appropriate AI solutions for your contact center and how to implement these solutions effectively. Plus, explore the importance of continuously monitoring and optimizing the performance of your AI-enabled contact center operations using relevant KPIs, feedback from stakeholders, and data-driven improvements.
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学员评价
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Rakesh Kiran Tejomurthula
Rakesh Kiran Tejomurthula
MBA HR | 10.3 Yrs of Experience in the T&D | Immediate Joiner | Training Specialist | Ex Amazon | Vendor Management | Stakeholder Management | LMS…
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Brian Powers
Brian Powers
Customer Experience | AI Customer Service | Call Center | CX Certified | Senior Strategic Leadership | NPS Pro | Fraud Management | Consulting |…
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Ibrahimo Adelino Luís
Ibrahimo Adelino Luís
Agente de call center na Vodacom Mo?ambique | Atendimento ao Cliente
内容
课程内容
- 知识测验 3 个测验
- 随时随地学习 可在平板电脑和手机上访问
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