课程: Leveraging AI in Contact Centers: Overcoming Volume and Improving Customer Experience

Leveraging AI in contact centers

课程: Leveraging AI in Contact Centers: Overcoming Volume and Improving Customer Experience

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Leveraging AI in contact centers

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- Have you been tasked with creating a customer service AI strategy? Or maybe you want to learn more about contact center change management. Either way, this course was designed to give you some strategies for how to manage the incredible changes coming toward the contact center, thanks to the adoption of new artificial intelligence tools. My name is Blake Morgan, and I'm a customer experience futurist, keynote speaker, and the author of three books, including my latest, "The Eight Laws of Customer-Focused Leadership." Let's take a look at what AI in the contact center actually looks like, how it will give your company a competitive advantage, help you grow your revenue, save your company money, and improve the customer experience. Now, are you ready to jump in? Let's do this together.

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