课程: Leading with a Growth Mindset

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Communication in times of crisis

Communication in times of crisis

课程: Leading with a Growth Mindset

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Communication in times of crisis

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- Managing a crisis in the workplace can be tricky based on all the different factors. But regardless of the complexities, the best way to navigate a crisis is with thoughtful communication. Let's define a crisis. This is an event that occurs suddenly and oftentimes unexpectedly, and directly or potentially disrupts the livelihood of your employees. Crises could range from natural disasters to lawsuits or even a global pandemic. Regardless of the source of the dilemma, it's the way you respond to the situation that will make or break how you get through it. Growth mindset leaders are mindful of three things in a crisis. They manage their emotions and maintain composure, they communicate with compassion and transparency, and they unify their employees in this time of uncertainty. Let's talk about managing your emotions for a moment. Heightened emotions get in the way of logical thinking, and as a manager, it's critical that you remain calm so you can think clearly and make sound…

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