IT Service Desk: Management Fundamentals 预览

IT Service Desk: Management Fundamentals

讲师: Fancy Mills-Knebel 2,762 位用户赞了
时长: 2 小时 38 分钟 技能水平: 初级 发布日期: 2017/7/31

课程详情

No service desk runs efficiently without proper oversight. Service desk managers are key to effective tech support teams—and industry-proven methodologies and tools are key to a manager's success. This course covers the processes and tools new IT managers need to manage service desk staff and make service desk-related system decisions for the company. First, get familiar with different service desk staffing models and processes. Learn about the telephony systems and software—including social media management tools—that a service desk requires. Find out how to develop a system to ensure quality and define metrics to measure success. Plus, learn how to build important relationships with customers, within the team, and with other IT groups at your company. Instructor Fancy Mills has been helping technical support teams manage staffing and standard operating procedures for over 20 years. Let her help you develop the skills to manage your service desk and increase customer satisfaction.

您将获得的技能

获取证书,展示成果

分享学到的内容,成为理想行业的达人,获取证书,展示您在课程中所学的知识。

证书范例

结业证书

  • 在领英档案中的“资格认证”版块下展示

  • 下载或打印为 PDF,与他人分享

  • 以图片形式在线分享,展现您的技能

了解讲师

学员评价

4.7 分,最高 5 分

470 条评分
  • 5 星
    当前数据: 367 78%
  • 4 星
    当前数据: 79 17%
  • 3 星
    当前数据: 21 4%
  • 2 星
    当前数据: 1 1%
  • 1 星
    当前数据: 2 1%

内容

课程内容

  • 知识测验 6 个测验
  • 随时随地学习 可在平板电脑和手机上访问

相似课程

下载课程

使用 iOS 或安卓版领英学习 APP,即可在移动设备上离线观看课程。