课程: Instructional Design: Needs Analysis

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Introduction to data collection

Introduction to data collection

课程: Instructional Design: Needs Analysis

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Introduction to data collection

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Once project goals are established, the next step in a needs analysis is gathering data. Later on, we'll need this data so we can analyze the training needs and ultimately learn how to make the training program succeed. Without good data, your analysis may lead you to the wrong conclusions. For example, let's say you wanted to train customer service reps on how to work with angry customers. You might assume they need techniques for diffusing customers who are already angry. But what if you had data that told you that the customer service reps often triggered the customer's anger? Armed with that data, you might focus the training on preventing angry customers. There're a lot of applications for good data. It can help you learn what specific skills need to be trained. The best way to deliver the training and what resources are available. Of course there are some challenges. The sheer volume of available data can sometimes be overwhelming. The specific data you want may not be readily…

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