课程详情
In this course, customer service expert Stacy Sherman shows you how to foster strong frontline worker experience so that your agents and other frontline staff can deliver value and engender customer loyalty. Learn how to identify challenges that impact frontline worker effectiveness. Explore hiring strategies for contact center and other frontline roles, as well as how to build positive relationships with your frontline workers from day one. Find out how to elevate frontline worker performance through intentional training and development and prepare frontline workers for future leadership. This course equips you with a blueprint to connect frontline worker experience to customer experience, so that you're focused on doing right by your teams and your customers.
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Guillermo Moreno - ?? Let’s Connect
Guillermo Moreno - ?? Let’s Connect
Chief Operating Officer driving excellence in operations, people development and client relationships
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内容
课程内容
- 边学边练 1 个练习文件
- 知识测验 5 个测验
- 随时随地学习 可在平板电脑和手机上访问
- 了解最新知识 继续教育单元
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