课程: Increase Customer Loyalty by Doing Agent Experience (AX) Right

Cultivating customer loyalty through agent experience (AX)

课程: Increase Customer Loyalty by Doing Agent Experience (AX) Right

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Cultivating customer loyalty through agent experience (AX)

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- Supporting your customer service agents is supporting your customers. The two are intertwined. In this course, I'll coach you to apply innovative strategies to enhance your team's dynamics, keeping them engaged, valued and committed to delivering customer excellence. Hi, I'm Stacy Sherman. I've led customer experience teams and created proven frameworks for well-known companies. I'm passionate about blending emotional intelligence and data-driven insights to help build loyalty and connection between your customers and your workforce. As we progress, you'll gain valuable insights into how doing agent experience right leads to better customer experiences and significant cost reductions. So let's begin our journey towards achieving competitive differentiation and a significant industry advantage.

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