课程: Improving Your Conflict Competence

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How you respond to conflict affects its outcome

How you respond to conflict affects its outcome

课程: Improving Your Conflict Competence

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How you respond to conflict affects its outcome

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- What you get out of conflict is directly related to how you behave. So it helps to understand your conflict responses. To do this, first reflect on your own responses to conflict. Your journey towards conflict competence begins by better understanding yourself. To do this, it's helpful to think back to recent conflicts you've experienced. Since conflict is inevitable, this shouldn't be too hard. They can be large or small conflicts. We often focus on the actions of the other person in conflict. In this case, we reverse things. It's important to focus on your own actions. The key is to recognize what types of behavior you tend to use when faced with conflict. This isn't the time to critique those behaviors, rather we just want to be aware of them. When a conflict begins, what do you say and do at that point? As the conflict heats up, do you continue to use the same behaviors or does your approach change? Do you…

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