课程: Implementing a Privacy, Risk, and Assurance Program
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User transparency features
- [Instructor] Privacy is not just about legal compliance, but also about customer trust. Many companies struggle to meet that second goal in spite of making heavy investments in privacy. This frustrates privacy professionals at the company, as well as others in the company who have to make adjustments to their roadmaps to protect data privacy. But why is it so hard to influence user trust when it comes to privacy? I have a theory in mind. Privacy policies are hard for non-lawyers to understand, which includes your customers. Privacy tools that run in the background are often not accessible and visible to your customers and other stakeholders. In short, privacy products visible to your customer are incomprehensible, and privacy products that are impactful are invisible to your customers. My proposed solution, user transparency. Your privacy program should typically have three key outcomes. First, principles that…
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