Build AI awareness and fluency

- Part of preparing the workforce for AI is to assess the level of awareness and fluency not only of employees, but also of HR itself. According to SHRM, HR cannot educate people about AI unless HR is all in. That means it starts with HR. It's easy to be intimidated by AI, but HR leaders cannot afford to be stalled by trepidation. The competitive environment is accelerating the urgency around AI adoption, and HR will be the driver and facilitator of that adoption. So how can HR lead an organization through adoption without knowledge and fluency? By taking this course, you've already invested in increasing your awareness, but as the saying goes, "You don't know what you don't know," right? When I first learned about ChatGPT, I had an insatiable curiosity about it, so I consumed as much as possible from diverse sources, from McKinsey to YouTube to TikTok to LinkedIn Learning courses, podcasts, and discussion forums. I even experimented with ChatGPT and created a prompt asking it to teach me what I needed to know about it as if I were eight years old. Then I asked for examples of how it could help me in my work in business. Gen AI is relatively new, and certifications and credentials in gen AI and prompt engineering are on the horizon and will soon hit the market. So determine which is best for demonstrating improving your fluency and skill. In the meantime, I have a few recommendations for you to start your AI fluency journey now. Take additional LinkedIn Learning courses on gen AI. Further ignite your curiosity and fluency by consuming as much content as possible from the likes of McKinsey, Deloitte, Accenture, PWC, Gartner, SHRM, and industry thought leaders. Read about gen AI's application in business, use cases, and of course, practice using gen AI on a platform of your choice every week. I also recommend webinars, podcasts, online discussion forums, social media, and conferences. Now, let's talk about awareness and fluency for employees. Outside of their experiences as consumers, most employees have no idea how AI is transforming work , let alone gen AI. A recent SHRM poll of over 500 US workers revealed that only 35% of respondents believe that automation and AI would become more prevalent in US workplaces in the next few years. Clearly, there is work to do in raising awareness among employees. Remember to humanize the experience for employees by recognizing that many may fear the impact of AI in the workplace and jobs. So I strongly recommend that you begin by assessing employees' awareness and basic knowledge of AI, specifically across industry workplace functions and roles. You can use gen AI to create the survey, analyze results, identify knowledge gaps, and outline a plan for building fluency. To raise awareness, you can create a prompt for gen AI to curate a list of content sources and readings, podcasts, webinars, and websites. Or you can ask it to generate a quick course or bite-sized micro-learning segments on gen AI basics. You can have gen AI create a monthly newsletter on the latest developments in gen AI to help them explore and examine use cases. Additionally, you can conduct in-house trainings and workshops and higher work futurists to help employees understand the intersections between gen AI and the future of work. As an HR leader, you will be responsible for adoption across your organization. In the next video, we'll discuss how to start by framing use cases for senior leaders.