课程: Employee Experience

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Be intentional in your employee experience design

Be intentional in your employee experience design

课程: Employee Experience

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Be intentional in your employee experience design

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- When you're looking at the four main buckets of employee experience, and you're trying to create one that matters and to really boost up your employee sat to equal to and/or drive increased customer sat, be intentional. Be intentional, I can't define that, underline it more, be intentional. And the reason being is that as you define things, as you design them from courting and attracting to onboarding to that transition moments that matter, and to the eventual off-boarding, if we only focus on the front end of the process, you give me a false sense of love and respect and care. And then when it really matters, when those moments occur, that I'm more anxious about my success as an employee and I don't feel that love and respect coming at me. I don't feel the push of resources around me. I don't have those resources to pull from and no one's listening, then my engagement goes down, my trust goes down, and my intent to stay…

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