课程: Designing a Training Program: Setting Goals, Objectives, and Mediums

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Know who you are training

Know who you are training

课程: Designing a Training Program: Setting Goals, Objectives, and Mediums

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Know who you are training

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- Where do you start with training? It's simple, ask questions. Lots of questions. In other words, if you are going on a journey, you might want to know what kind of car you're going to be driving, what kind of gas it takes, and who are going to be the passengers. Same thing with the development of a training program. These are the questions I use when developing training. The first is the most classic question of all time, made popular by two-year-olds everywhere, why? Why do you want this training? Why do you think training is the answer? Why hasn't training been developed before? Knowing the why helps narrow down what needs to be in your training program. The answers to why questions tells you if the training is to support a new initiative or if it's the result of a customer complaint. I worked with a trainer one time and she was asked to create training related to product features and functionality, but the…

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