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Customer Success Management Fundamentals 预览

Customer Success Management Fundamentals

讲师: PracticalCSM 4,663 位用户赞了
时长: 58 分钟 技能水平: 初级 发布日期: 2020/5/14

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New to customer success management (CSM)? This course can help you get up to speed with the fundamentals. This course address what CSM is and why it's important; what types of situations CSM applies to; and how CSM can help increase a company’s sales revenues and profitability. The course then reviews the 14 tenets (or guiding principles) of customer success. Collectively, these tenets outline the role of the CSM in ensuring that customer success occurs and that its benefits are realized by both the CSM's own company and its customers. This course can be taken on its own as an introduction to the topic, or as one in a series of courses from PracticalCSM.com that build upon each other to cover the entirety of CSM best practices in greater detail.

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  • Brian Adams Brian Adams

    Brian Adams

    Customer Success Manager | Direct Sales, Team Leadership

    4/5 2024年10月30日
    The course is great for beginners. My only complaint is about the presentations. Why provide reading content when a person is talking? The reading content was large and could not be read when listening to the instructor
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  • Tigani Mohamed Tigani Mohamed

    Tigani Mohamed

    Certified Customer Success Manager | 7+ Years of Experience in Telecommunications & Service Management | Driving Customer-Centric Growth, Loyalty…

    5/5 2024年10月12日
    Good start for beginners.
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  • Jasleen Kaur Jasleen Kaur

    Jasleen Kaur

    Student at Georgian College

    5/5 2024年10月11日
    The knowledge gained from the course is relevant
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