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Customer Service for Any Sector: Tips from a Hospitality Expert 预览

Customer Service for Any Sector: Tips from a Hospitality Expert

讲师: Sara Odorisio和CRFT Productions 236 位用户赞了
时长: 47 分钟 技能水平: 通用 发布日期: 2024/2/9

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课程详情

Imagine if you could make your customers feel like they're in a five-star hotel or a Michelin Star restaurant when they interact with your business. Imagine feeling confident that everyone in your company understood the significance of retention, engagement, and feedback while fostering an authentic service attitude that makes customers return time and time again. In this course, Sara Odorisio helps you to achieve those exact results. This practical course shows you how to elevate your customer service to five-star standards by learning the nuances of welcoming gestures, personal touches, and the power of using names. Learn how you can enhance communication through active listening, timely email responses, and genuine engagement to vastly improve customer satisfaction.

This course was created by Sara Odorisio and CRFT Productions. We are pleased to host this training in our library.

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学员评价

4.8 分，最高 5 分

197 条评分
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  • Lutricia Bratton Lutricia Bratton

    Lutricia Bratton

    Senior Customer Service Clerk at City of Houston

    5/5 2025年2月18日
    The content was great. Thank you.
    有帮助 · 举报
  • Matthew Lintott Matthew Lintott

    Matthew Lintott

    Flight Attendant at Ecojet with expertise in customer relations

    5/5 2025年2月5日
    Would definitely recommend to anyone that’s not only starting out in the hospitality or front facing customer service industry but to people that have been in this industry for many years as a brush up to to really highlight and sharpen up the focus on how customers are perceived and how they perceive the worker on the opposite end. A great course very engaging instructor, thank you so much.
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  • Corrine N. Corrine N.

    Corrine N.

    Strategic, human-centric solutions using data.

    5/5 2025年1月21日
    Customer service (re-purposing the hospitality industry) for a thoughtful customer experience. Demonstrates why sometimes paying more for a product/service is worth it and cannot be replaced by automation
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内容

课程内容

  • 边学边练 1 个练习文件
  • 知识测验 4 个测验
  • 随时随地学习 可在平板电脑和手机上访问
  • 了解最新知识 继续教育单元

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