课程: Creating a High Performance Culture
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Reinforce good behavior
- People do what they have an incentive to do. Rewards both large and small will reinforce behaviors that are consistent with the culture you're trying to build. They'll also reinforce the performance you're trying to drive. If you want your team to embrace your culture, you need to illustrate how the culture is tied to and drives performance. Those links need to be made both at the organizational performance level, as well as on individual performance. When your people understand their behavior's consistency with the culture drives incentives, you're more likely to get the behaviors you want. Some techniques I've learned over the years for rewarding these desired behaviors include things like highlighting desired behaviors in performance reviews. When you give somebody their review, don't just tell them, "Hey, you hit the number." Tell them, "You hit the number in a way that was collaborative, and we value collaboration…
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