Introducing the scenarios in this chapter

内容

• Introduction Introduction

  • Becoming more diplomatic and tactful

    1 分钟 36 秒
• 1. Introducing Diplomacy and Tact 1. Introducing Diplomacy and Tact

  • Recognizing the need for diplomacy and tact

    1 分钟 44 秒
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    Defining diplomacy and tact

    3 分钟 31 秒
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    Describing the benefits of diplomacy and tact

    3 分钟 21 秒
• 2. The Tact-Diplomacy Model 2. The Tact-Diplomacy Model

  • The tact-diplomacy model introduction

    3 分钟 28 秒
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    Formulating messages

    3 分钟 21 秒
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    Translating messages

    3 分钟 21 秒
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    Being polite

    4 分钟 34 秒
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    Timing your message effectively

    4 分钟 12 秒
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    Crafting your message tactfully

    4 分钟 12 秒
• 3. Real-World Scenarios: What Tact and Diplomacy Look Like in the Workplace 3. Real-World Scenarios: What Tact and Diplomacy Look Like in the Workplace

  • Introducing the scenarios in this chapter

    23 秒
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    Addressing an email scenario

    3 分钟 6 秒
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    Addressing a face-to-face scenario

    2 分钟 16 秒
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    Addressing a group text scenario

    2 分钟 31 秒
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    Addressing a phone scenario after a faux pas

    2 分钟 59 秒
• 4. Real-World Scenarios: Assessing Your Tact and Diplomacy Knowledge 4. Real-World Scenarios: Assessing Your Tact and Diplomacy Knowledge

  • Introducing the scenarios in this chapter

    27 秒
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    Responding to a tricky email

    5 分钟 22 秒
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    Saying no tactfully

    4 分钟 58 秒
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    Delivering challenging feedback

    4 分钟 49 秒
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    Sharing good news tactfully

    4 分钟 8 秒
• Conclusion Conclusion

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    Putting your diplomacy and tact into action

    33 秒