Why rapport really matters

内容

• Introduction Introduction

  • Why rapport really matters

    46 秒
• 1. Simple Ways to Build Rapport with Customers 1. Simple Ways to Build Rapport with Customers

  • Build rapport with your customers in six seconds or less

    2 分钟 31 秒
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    Validate your customer's experience

    2 分钟 47 秒
• 2. Techniques for Maintaining Rapport with Your Customers 2. Techniques for Maintaining Rapport with Your Customers

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    Pace your customers to build agreement and rapport

    2 分钟 45 秒
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    Speak in complete sentences with your customers

    2 分钟 17 秒
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    End customer interactions with a fond farewell

    1 分钟 59 秒
• 3. How to Build Rapport in Specific Customer Interactions 3. How to Build Rapport in Specific Customer Interactions

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    Create rapport in customer emails

    1 分钟 59 秒
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    Create rapport in a live customer chat interaction

    3 分钟 3 秒
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    Use rapport to disarm angry customers

    3 分钟 5 秒
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    Use rapport to get customers to accept bad news

    2 分钟 51 秒
• Conclusion Conclusion

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    Practice building rapport with customers

    1 分钟 45 秒