课程: Building Rapport with Customers

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Practice building rapport with customers

Practice building rapport with customers

课程: Building Rapport with Customers

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Practice building rapport with customers

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As we wrap up, I'd like you to set goals based on your learning. Grab something to write with or use the notebook feature below to type out the following. I'd like you to write down these three words: Start, stop, and continue. Now, write down one thing you will start doing due to something you've learned in this training. Maybe it's a simple act of just acknowledging and reflecting your customer's emotions, be they good or bad. Next, what's one thing you commit to stop doing? Perhaps it's committing to not asking short robotic questions while gathering customer info. Write down that one thing. Finally, what's one thing you will continue to do? There are plenty of things you're already doing that help you build rapport with your customers. What's one of those things? Reinforce what you're doing well by writing it down. The simple start, stop, continue exercise is a fantastic way to capture your biggest takeaways, and it can inspire you to apply what you've learned. If you need more…

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