课程: Building Rapport with Customers

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End customer interactions with a fond farewell

End customer interactions with a fond farewell

课程: Building Rapport with Customers

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End customer interactions with a fond farewell

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The last time I called my cell phone company, the representative ended the call with, "Well, Myra, if there's nothing else, all that's left is for me to wish you a great afternoon!" I love the way she wrapped up our call. Her closure was upbeat and surprising. The last few seconds of an interaction with the customer are your last chance to create rapport. So the way you end an interaction is important. Let's break down how to do it right. Begin the closure process by giving your customer any next steps. Sharing the next steps lets the customer know the call is almost over, which helps you close the call quickly. Here's what it might sound like. "All right, Lauren. I've processed your return. We'll go ahead and ship your replacement, and you should have it within four to seven business days. You can check the status of your return by logging into our website." And then you need to end with a fond farewell. After you've shared any next steps, you move right into the final closure. This…

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