课程: Adapt and Thrive: Change Management Skills Every Project Manager Needs

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Monitoring change: KPIs and metrics

Monitoring change: KPIs and metrics

课程: Adapt and Thrive: Change Management Skills Every Project Manager Needs

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Monitoring change: KPIs and metrics

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- Imagine you're a chef attempting a complex new recipe. You don't throw ingredients in and hope for the best. You accurately measure each one, checking the taste at every step. Similarly, in change management, key performance indicators, also known as KPIs, serve as measurements guiding you toward a successful project. Let's look into nine KPIs categorized into three types that you can use to assess the effectiveness of your change management. Firstly, under change adoption KPIs, we have the user adoption rate. This measurement tells us the percentage of users who have started to use the change introduced by the new project. For example, the use of a new system. A high rate confirms that your efforts have been effective. Next is stakeholder satisfaction score. A high score doesn't just show that key stakeholders are happy. It's also an early indication that your project aligns with broader organizational goals. Finally, there's the training completion rate. If it's high, it shows…

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