Unified Communications and Network Administrator

Honigman is a premier business law firm with an international practice. Consistently recognized in Metropolitan Detroit as one of the Best and Brightest Places to Work, we earned this recognition by recruiting attorneys and staff members with outstanding credentials. We are looking for an experienced Unified Communications and Network Administrator for our Detroit Office. In addition to Detroit, we have offices in Bloomfield Hills, Ann Arbor, Kalamazoo, Grand Rapids, Lansing, Washington D.C. and Chicago, IL. With more than 350 attorneys working in 60 different areas of concentration, Honigman provides timely and cost-effective counsel to clients in numerous industries.

The Unified Communications and Network Administrator is primarily responsible for day-to-day tasks, provisioning, and maintaining the corporate telephony and Cisco VOIP infrastructure components including IP telephones, SIP Trunks, VPLS and Dedicated Internet circuits, POTS lines along with Cisco Unified Communications servers (Call Manager, Unity, IM&P, Expressway, and E911) and other related devices and teleconferencing equipment, as well as maintenance of network power infrastructure and data center cooling, and administration of web filtering and enterprise printing systems.

RESPONSIBILITIES

• Provisions, analyzes and resolves problems related to telecommunications systems' software and hardware.
• Researches and evaluates the capabilities and costs of new and available technologies, and makes recommendations regarding improvements, purchases and cost-saving measures.
• Maintains, tags and documents cabling systems, equipment racks, equipment cabinets, racking systems, backboards and telephony circuits.
• Maintains inventory of all telecommunications equipment including telephone handsets and replacement switching equipment.
• Manage life cycle of hardware deployments, unified communication applications, migrations, etc.
• Ensures all telecommunications documentation is accurate, complete, and up to date.
• Creates new documentation of processes, procedures and assignments, as needed.
• Provides 2nd level support desk tickets related to end-user telephony issues and general telephone communications problems.
• Responsible for network and telephone user moves, adds and changes.
• Lifecycle management of telecommunications contracts.
• Data center infrastructure management and environment monitoring: Power Systems, Cooling systems.
• Administration of web filtering systems.
• Structured cabling troubleshooting and installation.
• Administration of internal and cloud-based print management systems.
• Videoconferencing and A/V infrastructure management.
• Oversees, mediates and documents escalation of telephony issues and installations with appropriate support vendors.
• Provides backup support, as needed, for other Network Services responsibilities to include server patch management, enterprise backup, etc.

SKILLS

• Motivated and curious, willing to ask questions, research issues and take on challenging projects/assignments; creative, brings new ideas to the table, exhibits self-confidence. Has strong achievement motivation and tenacity.
• Possesses ability to organize and follow-through on multiple tasks, recognizes and attends to important details with accuracy and efficiency, effectively prioritizes work of staff members. Works to complete goals, tasks and plans, anticipates potential problems and analyzes alternative solutions.
• Develops/maintains effective working relationships; listens attentively to others; communicates ideas clearly (written & verbal); relates to people in an open/sincere manner; participates effectively in meetings; assists in finding solutions as well as identifying problems; communicates appropriately with supervisor, managed staff and co-workers. Able to manage other individuals and maintain calm and reliable demeanor in the face of challenges.
• Adapts readily to changes in routine; works effectively in stressful situations; needs limited guidance and direction; is comfortable working in a fast paced environment; is reliable and dependable; is results-oriented; maintains productivity and composure under pressure; and views problems as opportunities to create solutions.
• Diagnoses problems efficiently; gathers sufficient input before making decision or plans; makes timely decisions, quickly determines sources of problem, identifies information needed to solve problem and analyzes alternative solutions, communicates issues and decisions effectively to team.
• Sensitive & responsive to internal and external customer needs; demonstrates skills in customer services and satisfaction; maintains a positive attitude, willing to listen to customer problems and seeks solutions; stays in tune with changing needs of customers.

QUALIFICATIONS/REQUIREMENTS

• Two or more years related experience and/or training or equivalent combination of education and experience in telecommunications, IP telephony, traditional telephone service and computer networking.
• Basic knowledge of networking products including Switches, Routers, and Firewalls.
• Use of TCP/IP protocols and troubleshooting techniques.
• A general understanding of IP telephony protocols such as H.323 and SIP.
• Knowledge of DHCP, DNS.
• Demonstrated ability in the use of intermediate computer networking operations, basic installation, configuration and troubleshooting of various networking products including advanced features of various external packages as required.
• Knowledge and experience supporting Cisco VOIP Systems is preferred.
• Knowledge and experience with VPN and VOIP technologies.
• Knowledge and experience with Microsoft Office 365 or later.
• Communicates effectively.
• Work independently, require minimal supervision.
• Customer focused.
• Ability to manage relationships in a fast-paced environment, while demonstrating persistence and problem-solving skills.
• Must be available to work outside of standard business hours, including evenings and weekends, on an as-needed, scheduled and/or emergency basis.
• Ability to handle urgent requests and emergencies that may arise after regular working hours.

Honigman is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, disability or any other category prohibited by applicable local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, and termination.