Permian Resources

Support Analyst Lead

Permian Resources 美国 德州 美联
Permian Resources

Support Analyst Lead

Permian Resources 美国 德州 美联
1 个月前
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Job Description

Permian Resources (NYSE: PR) is currently seeking a Support Analyst Lead in Midland, TX. Reporting to the Infrastructure Manager, the Support Analyst Lead will supervise a team of support technicians and lead the development of new processes and metrics for the team. Furthermore, the successful candidate will play a critical role in ensuring customer satisfaction and be a part of the IT leadership team.

General Responsibilities

  • Oversee the day-to-day operations of the help desk, ensuring efficient ticket handling, triage and resolution.
  • Develop and enhance relevant processes such as equipment procurement, inventory management, onboarding/offboarding etc.
  • Manage and optimize the ticketing system and evaluate if it meets the needs of the company.
  • Oversee the creation and maintenance of documentation related to the support processes, technical troubleshooting and system configurations.
  • Continuously explore and suggest internal tools and systems to enhance efficiency and user experience.
  • Establish and monitor support metrics (response time, resolution time, customer satisfaction scores) and implement changes as needed.
  • Ensure a high level of customer satisfaction.
  • Lead, educate, mentor and train team members.

Minimum Qualifications

  • 5+ years of experience in information technology
  • Strong interpersonal skills with the ability to effectively communicate, both orally and in written form, with all levels of personnel including executive leadership, senior management, users, vendors, and contractors.
  • Proven ability to collaborate cross-functionally with IT, legal, compliance, and executive teams to influence security decisions.
  • Experience managing Microsoft hosted services, 365, and Azure
  • Experience with Virtual Desktop Systems including VMWare Horizon and MS Azure and device management solution including MS Intune and SCCM

Preferred Qualifications

  • 2+ years of experience in the O&G industry.
  • Experience with Networking and Server Management

Permian Resource is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • 职位级别

    中高级

  • 职位性质

    全职

  • 职能类别

    信息技术

  • 所属行业

    石油天然气

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