Studio Manager

Department: Studio Team

Location: Fairfax, VA

• Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients.


• Supervise and provide guidance to the Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment.


• Monitor and analyze key performance indicators (KPIs) to evaluate the Studio's performance, identify areas for improvement, and implement appropriate strategies.


• Prepare regular reports on the Studio's activities, financial performance, and operational metrics for management review.


• Implement operational policies, procedures, and standards to ensure consistent high-quality service delivery.


• Coordinate and optimize the appointment scheduling system to maximize productivity while maintaining excellent patient care.


• Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products, ensuring their availability and proper storage.


• Collaborate with the clinical team to ensure seamless coordination and communication between the clinical and administrative aspects of the Studio.


• Conduct regular staff meetings to facilitate effective communication, address concerns, and provide ongoing training and development opportunities.


• Manage client inquiries, feedback, and complaints, ensuring timely and satisfactory resolution while maintaining a high level of customer service.


• Oversee the implementation of marketing and promotional strategies to attract new clients and enhance client retention.


• Ensure compliance with relevant regulations, including health and safety standards, privacy laws, and licensing requirements.

• 3+ years management experience.


• Exceptional written and verbal communication skills.


• Ability to thrive in a fast-paced, client-service-oriented collaborative team environment.


• Social media management experience.


• Ability to function independently with minimal supervision.


• Ability to work well independently, in a team environment, and with remote employees.


• Team player mentality.


• Strong sense of ownership and urgency.


• Extremely detail oriented.


• Self-starter and passion for learning.


• Strong organizational skills and ability to multi-task in a fast-paced environment.


• Medical CRM/Zenoti experience a plus.


• Bachelor's degree or comparable industry experience preferred.

• 15 Days Paid Time Off


• 10 Paid Holidays


• Medical, Dental, Vision 45/55 percent Employee/Employer Split- Primary


• Medical, Dental, Vision 70/30 percent Employee/ Employer Split-Dependents


• Short and Long Term Disability, AD&D, and Life Insurance 100% company-paid


• 401k Employee Contribution


• 401k Employer Match- Coming later this year, 2024!


• Employee Assistance Program (EAP) Resources


• 
  Overalls LifeConcierge?


• Employee Service Allowance


• 50% Employee Retail Discount


• Friends and Family Discount


• Team Member Referral Bonus