Sr Bank Teller - Weekends Off!

As a top-performing financial institution, Pacific Premier Bank is dedicated to taking care of our

customers and employees and making all feel welcomed and valued through building long-lasting

relationships, doing the right thing, exceeding expectations, and strongly committing to diversity and

inclusion. Using the latest banking solutions combined with the most welcoming and friendly service,

you will be front and center representing our brand and culture. You will help deliver a memorable

experience through our Client Service Standards, ensuring consistent customer satisfaction, loyalty,

and trust. When we do the right thing every time with the highest ethical standards, we will exceed our

customers’ expectations and achieve success.

As a Sr. Customer Service Representative at Pacific Premier Bank, you will contribute significantly to

the success of the branch by delivering exceptional customer experiences. You will listen actively to

clients' concerns and inquiries and respond quickly in a helpful and empathetic manner to build longlasting relationships with clients. A Sr. Customer Service Representative is a key role for our clients

and prospects and is often the first point of contact for those who visit the branch. Whether it is to

perform a transaction or inquire about banking products and services, a Sr. Customer Service

Representative is there to help get to the right place!

Essential Duties And Responsibilities Include The Following

Other duties may be assigned

Weight Duties

75%

Transaction

Processing / Branch

Operations

• Responsible for performing a broad range of transactions and assigned tasks
  
  

with accuracy, speed, efficiency, and professionalism.

• Ensures a high level of delivery in line with the Bank’s Client Service
  
  

Standards (emails/phone/communication)

• Process deposits, withdrawals, check cashing, and other Bank Transactions
  
  

including night deposit, courier and ATM deposits within assigned limits

serving as the first line of defense from a risk management perspective

• Balance and maintain cash drawer in accordance with branch
  
  

performance standards

• Proactively respond to incoming calls and serves as a customer
  
  

advocate in researching and resolving errors and answering questions

• Develop and maintain knowledge of and adhere to all regulatory,
  
  

compliance, banking policies and procedures applicable to this position

• Performs account maintenance in accordance with establish bank
  
  

policies and procedures

• Responsible for reviewing and verifying daily reports assigned by Branch
  
  

Management (closing notes)

20%

Expand Relationships

• Open consumer and business accounts in accordance with established
  
  

bank policies and procedures.

• Has strong knowledge of the various bank deposit products and services in
  
  

order to make recommendations and referrals based on customer’s needs.

• Uncover cross-sell opportunities internally and with partners through needsbased conversations
• Meet assigned goals as assigned by branch management
• Create basic leads list for other internal partners
  
  

Other Job Functions

Other functions are those duties performed by this position that might be removed or delegated without changing the nature of the

job.

Weight Duties

5% Other duties as assigned

Total Essential Duties And Other Job Functions

Total If other Job Functions are included, the percent of time for both Essential

100% and Other Job Functions should total 100%

Pacific Premier Bank and its representatives are expected to comply with a complex set of laws and

regulations. The company has created policies and procedures to ensure such compliance. All employees

are required to be familiar with and to comply with all applicable policies and procedures when performing

their jobs. Employees must participate in all compliance training required by the company. Employees are

also expected to abide by the Code of Ethics and other company policies addressing workplace conduct.

Qualifications

6+ months Banking experience including Bank Teller and Customer Service

Sales experience a plus

Preferred Qualifications

High School diploma/GED preferred

Horizon Or Horizon Teller Systems Experience Preferred

KNOWLEDGE, SKILLS, ABILITIES REQUIRED:

Ability to make personal connections, engage customers, and remain courteous and professional in a team

environment while quickly and accurately learning products, services, and procedures.

Able to actively listen and convey information to other team members effectively and with a sense of urgency.

Handles difficult and stressful situations with professional composure.

Takes a proactive approach to learning bank products and services, policy and procedures.

Cash handling experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

Enable Individuals With Disabilities To Perform The Essential Functions.

While performing the duties of this job, the employee is regularly required to stand and walk; use hands to

finger, handle, or feel; reach with hands and arms; and talk or hear. The employee may occasionally sit.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this

job include close vision, color vision, and ability to adjust focus.