Software Support Engineer

ProShip, Inc. has an immediate opening for an ambitious, self-motivated Software Support Engineer who will be responsible for Tier 2 and or Tier 3 support of the ProShip software suite of products.

Location: Brookfield, WI or Remote

General Summary:

• Base salary + incentive opportunity
• Provide software support to customers for the ProShip multi-carrier shipping solution
• Potential for integration participation & special projects
• Great work environment including - free employee lunch monthly, company Brewer's outing, relaxed dress code (jeans every day!)

Responsibilities:

• Provide Tier 2 and or Tier 3 customer support and technical issue resolution
• Evaluate issues to be resolved using logical problem-solving techniques and create/obtain necessary relevant technical information to solve the customer's issue
• Debugging, testing and implementation of customer system modifications including scripting
• Provide feedback on customer needs and expectations to the development team, and marketing managers
• Deliver technical training internally and externally
• Responsible for technical documentation relevancy
• After-Hours rotation may be required (additional compensation provided)

Required Skills & Experience:

• Bachelor's degree in Software Engineering, CS, MCS, MIS or related field or the equivalent in a combination of education and work experience
• Excellent working knowledge/proficiency in VB.NET and VB Script
• Excellent communication skills, both written and verbal, able to communicate tactfully and effectively with customers and coworkers
• Exceptional troubleshooting, problem-solving and analytical skills, with the ability to gather relevant data, think analytically and solve problems under pressure
• Ability to quickly learn industry-specific knowledge and new technologies
• Basic SQL skills
• Experience in the shipping industry a plus

Physical Requirements

• Must have the ability to withstand prolonged periods of sustained computer usage
• Able to handle stress and pressure of supporting our customers

Company Overview

ProShip, Inc. is the most trusted global provider of automated multi-carrier shipping software. ProShip empowers its customers to ship at lightning speeds, stay carrier compliant 24/7/365 and build stronger-than-ever customer revenue streams. With over a decade of enterprise experience in the shipping and supply chain industry, ProShip’s time-tested technology and advanced functionality continues to remain unmatched. Customers who choose ProShip, choose the number one provider of speed, compliance, reliability and experience in the shipping industry today.

What ProShip Offers YOU

We offer a comprehensive benefits package that includes:

• Competitive salary and incentive structure
• Full medical, dental and vision benefits
• 401(k) plan
• 10 paid company holidays
• Vacation and sick paid time off
• Stability, Growth, Career Progression

https://www.proshipinc.com

Disclaimer

The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

ProShip Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.