Shift Lead

Mission Statement

We are Black Rifle Coffee Company, a veteran-founded company serving premium, fresh-roasted coffee to people who love America. We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers! We are more than a product and more than a company; we are a culture. A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency. Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.

Job Summary

Black Rifle Coffee Company seeks to hire Shift Leads who will assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will be responsible for leading the team during your assigned shift. This includes ensuring excellent customer service, managing inventory, supervising employees, and maintaining a clean and organized store environment.

Job Details

As a Shift Lead at Black Rifle Coffee Company, you will be the front-line leader who ensures our operations run smoothly during your assigned shift. You’ll assist the General Manager by leading a motivated team, delivering top-notch customer service, managing inventory, and creating an environment where both customers and employees thrive.

This role is perfect for someone who’s passionate about leadership, enjoys being hands-on, and thrives in a fast-paced environment. If you’re ready to lead with purpose and make a meaningful impact, this could be your next career move!

What You'll Do

• Deliver exceptional customer service that turns every visit into a memorable experience
• Oversee store operations during your shifts, including opening and closing duties
• Lead, coach, and motivate your team to ensure high performance and adherence to company policies
• Prepare quality beverages and food products to Black Rifle Coffee Company’s high standards
• Maintain health, safety, and sanitation standards to ensure a clean and safe environment
• Manage staff schedules for breaks and meals efficiently, ensuring smooth operations
• Respond proactively to customer needs and address any concerns, escalating issues to store management when necessary
  
  

What We're Looking For

• 3+ years of experience in quick-service restaurants (QSR), customer service, retail, or hospitality (preferred)
• 2+ years of retail supervisory experience (preferred)
• Strong leadership and communication skills with a passion for delivering an excellent customer experience
• Ability to multitask, prioritize, and keep operations running smoothly in a fast-paced environment
• Experience in cash handling, safety, and security
• Proven track record of coaching and developing others
• Flexibility to work early mornings, nights, weekends, and holidays
  
  

Why You'll Love Working With Us

• Competitive Pay that rewards your hard work (tips too)
• 401K and match Roth & IRA - Vests Immediately
• Employee Stock Purchase Plan
• Exclusive Discounts on outdoor gear and clothing with our corporate partners
• A Values-Driven Culture built on freedom, integrity, accountability, respect, and love
• Health Insurance (UMR, United Health Care) Vision – VSP
• Dental – Delta Dental
• Paid Parental Leave
• Pet Insurance - Metlife
• Short & Long-Term Disability
• Company Paid Life Insurance
  
  

At Black Rifle Coffee Company, we believe in serving those who serve. We are committed to supporting our veteran and first responder communities, and we want team members who share that commitment.

Ready to Roll Up Your Sleeves?

Join the Black Rifle Coffee Company family and help us continue our mission of serving premium coffee and giving back to our communities.

Black Rifle Coffee Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, marital status, sexual orientation, veteran status, or any other protected characteristic required by applicable law. All selected candidates will be required to submit to a pre-employment background check.