Senior Client Services Manager

SENIOR CLIENT SERVICES MANAGER

Job Description

As a Senior Client Services Manager at Romano Law PLLC, you will play a pivotal role in managing a team of Client Service Coordinators and conduct calls and onboarding procedures with prospective clients, ensuring seamless communication between our legal team and prospective clients. We are seeking a proactive manager who is a detail-oriented individual with excellent communication skills and a passion for client service.

YOU ARE:

• Motivated and eager to learn, with an insatiable thirst for knowledge and growth.
• Results driven and able to achieve sales goals consistently and efficiently.
• A master of organization and resourcefulness, navigating between big-picture thinking and attention to detail.
• Professionally polished and poised, with a service-oriented mindset and a desire to get things done.
• Proactive, with an eye for identifying challenges and implementing effective solutions for clients to ensure a seamless onboarding experience.
• Naturally able to connect with people over the phone, effortlessly identifying sales opportunities while maintaining a genuine and approachable communication style.

YOU HAVE:

• At least 3 years of demonstrated client services management experience.
• At least 5 years of demonstrated sales or customer service experience.
• A commitment to honing your business development acumen, driven by a genuine passion for continuous learning and growth.
• Proven experience managing diverse teams and working effectively with a variety of personality types, always maintaining diplomacy and fostering collaboration.
• A great sense of humor that drives resilience and confidence, enabling you to navigate challenges with grace and positivity.
• Excellent communication and customer service skills. You’re always responsive and proactive to internal and external client needs.

IN THIS ROLE, YOU WOULD:

• Manage a team of client coordinators, training and ensuring the team reaches revenue goals.
• Serve as the frontline liaison, speaking with inbound leads, taking detailed notes and ensuring they are paired with the appropriate attorney.
• Manage, maintain and track prospective inbound leads to ensure a seamless journey through the pipeline.
• Meaningfully engage with clients, lawyers and prospects.
• Use a date-driven approach to track and analyze key metrics to gauge the success of the department.
• Proactively follow up with prospective clients and assist in guiding them through the onboarding process.
• Leverage creative problem-solving to think outside the box to ensure client satisfaction.
• Report to the Client Team Director, providing regular updates and insights.

WHY US:

• As we continue to grow, professional development is important to us – we provide a space that supports this.
• Diversity is valued and welcomed at Romano Law. We appreciate differing backgrounds, experiences, and thoughts.
• We promote team engagement in our collaborative, communicative, and approachable workplace.
• Base Salary – $70k-$90k (Based on experience).

TO BE CONSIDERED:

At Romano Law, we believe everyone has the right to be happy and successful in their role and we go to great lengths to make this happen. Please tell us a little about yourself by clicking “Submit Application” or "Apply".

• In your cover letter, be sure to include your answer to the question “What was the title of the 2012 Oscar Award winner for Best Original Score?”

Your application will be considered ONLY if you have followed ALL the instructions above.