Retail Weighing & Wrapping Field Service Technician (Wrapping Equipment Focus)

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Purpose

We are seeking a skilled and motivated Retail Weighing & Wrapping Field Service Technician to join our team. The primary focus of this role will be on retail packaging equipment, ensuring optimal performance, maintenance, and repairs. The ideal candidate will have a strong background in retail weighing & wrapping equipment maintenance and a commitment to delivering exceptional service to our retail clients.

Duties and Responsibilities

• Install and startup of retail weighing & wrapping equipment at customer sites; document service and installation actions by completing forms, reports, logs, and records.
• Service and repair retail weighing & wrapping equipment on site. Document service issues, compile 'tech notes' detailing specific product or application information, and maintain knowledge bases of support information.
• Provide periodic preventive maintenance (PM) services and calibrations; perform on-site training for maintenance staff.
• Answer technical support calls and inquiries. Provide information via phone, e-mail, websites, or in person for DIGI retail products.
• Utilize strong analytical abilities for systematic troubleshooting of electrical, electronic, and mechanical problems.
• Work with electrical diagrams and blueprints. Understand schematics, project documentations and process flow charts.
• Coordinate with various departments to ensure customer requests are handled appropriately and timely.
• Maintain excellent personal and interpersonal skills to interact with diverse customers.
• Properly maintain assigned computers, tablets, company vehicle, spare parts inventory and other company property.

Education, Qualifications, and Experience

1) Education:

• Associate's degree or equivalent from a two-year technical school or college; OR
• 1-2 years of related experience and/or training; OR
• An equivalent combination of education and experience.

2) Technical Skills:

• Strong analytical skills for effective troubleshooting and diagnostics.
• Knowledge of AC/DC theory, electronic components, and electronic circuitry.
• The ability to read wiring diagrams, schematics, and spare part breakdowns.
• Knowledge of mechanical processes and mechanical work.
• Experience in repairing and installing PC-based devices or processor-controlled equipment, primarily at the board change level.
• Proficiency in PC, operating systems and network knowledge.
• Capability to set up and troubleshoot wired and wireless network-connected devices.
• Familiarity with TCP/IP connections and other system bus protocols.

3) Additional Requirements:

• Valid driver's license with a clean driving record.
• A willingness to work a flexible schedule, including weekends; rotating on-call availability is required.
• Occasional overnight travel is required to conduct field service work.
• Proficient in using tools, power tools, and electrical/electronic test equipment such as multimeters and interface testing/monitoring tools, skilled in soldering.
• Ability to lift to 50 lbs.
• Strong communication skills to listen to customer concerns and explain job-related topics clearly and efficiently.
• Proven initiative with a professional, positive attitude.
• Customer-focused and self-motivated.
• Detail-oriented with strong organizational and time management skills.
• Willingness to travel to multiple locations and work flexible hours.
• Ability to pass background checks and drug tests is required.

What You Can Expect:

Variety of Tasks: Engage in a wide range of interesting tasks with significant opportunities for personal development within an internationally successful company.

Cutting-Edge Technology: Work with the latest and best technology in the industry.

Professional Team: Collaborate with an experienced and professional team.

Comprehensive Training: Receive initial training on all Retail weighing & wrapping equipment, along with ongoing training programs for new releases, technologies, and major software updates.

Excellent Benefits: Enjoy a robust benefits package, including medical, dental, life insurance, long-term disability, and an attractive vacation policy. Participate in a 401(k) plan

Provided Equipment: Benefit from a company vehicle, tools, measuring equipment, work apparel, tablet, laptop, and more.

Competitive Salary: This is an hourly position, with annual salary ranges commensurate with skills and experience. Salary will vary based on location, qualifications, and experience.