Quality Improvement Coordinator

About The Centers?

The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. Our integrated model coordinates health and wellness services including primary care, behavioral health care, addiction services, HIV treatment, in-house pharmacies, and dental; along with family support programs including early childhood development, career training, and job placement. The organization is one of the oldest and largest nonprofit organizations in Northeast Ohio, serving more than 15,000 people annually in our community. Visit TheCentersOhio.org to learn more.

Our residential facilities purpose at i s to provide a safe and supportive environment for children, youth, and families who are facing mental illness, abuse, and neglect. Cleveland Christian Home exists to be a haven of hope and healing for children, youth, and families struggling with mental illness, abuse, and neglect.

We strive to be an equitable , anti-racist, and service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.?

Wellbeing And Benefits??

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices from medical to dental and vision plans to meet the different needs of our staff.??

• Choice of medical and dental plans?
• Retirement Savings (401k) with a company contribution?
• Employee Assistance Program?
• Mental Health Support
• Short and Long term Disability?
• Vision?
• Flexible Spending Account for Health and Dependent Care?
• Support for continuing education and credential renewal?
• Health Savings Account?
• Calm Subscription?
• Life Insurance?
  
  

Job Summary

The Quality Improvement Coordinator provides oversight of analyses and reports to evaluate program performance, supports efforts to incorporate meaningful data into quality improvement activities, and collaborates with an inter-professional team to implement and monitor client/patient, process and financial quality improvement work.

Job Qualifications

• Bachelor’s Degree required.
• Must have a minimum of two years of professional experience in research, quality improvement, or in the application of techniques to extract and analyze data.
• Valid Ohio driver’s license and access to an insured vehicle required.
• Must have an awareness of and sensitivity to the cultural diversity of the population served
  
  

Essential Job Duties & Responsibilities

• Collaborates with risk and compliance, to develop, review and revise program policies, procedures as well as monitors adherence to workflows to streamline processes and ensure data validity.
• Assists with monitoring of developments in the external regulatory environment and communicates any possible business impact to compliance and risk.
• Supports the planning and conducting of ongoing monitoring of the standards, benchmarks, regulations, and key performance indicators through observations, client record reviews, and other program documentation for assigned programs.
• Oversees data collection to ensure accurate and timely database entries.
• Creates reports for the quality improvement team, organizational leadership, and stakeholders to track quality improvement activities, trends and patterns, and identify further opportunities for improvement.
• Evaluates patterns of performance to determine if standards, benchmarks, and/or regulations are met.
• Initiates, monitors and communicates the effectiveness of corrective action plans. Initiates, monitors and communicates the effectiveness of corrective action plans.
• Recommends corrective actions to the Program Director and the Director of Quality.
• Leads and/or supports improvement teams and projects that use monitoring and outcome results to improve performance.
• Assists with the development, distribution, collection and reporting of consumer and stakeholder satisfaction surveys.
• Supports research and evaluation activities through data collection, analysis and summarizing qualitative and quantitative results.
• Other duties as assigned
  
  

Core Competencies

• Problem Solving: Ability to analyze thoughts and information and propose creative alternative solutions that meet our unique needs.
• Analyzing and Deciding: Generates sound options and makes rational decisions by thoroughly analyzing all aspects of a problem or issue.
• Communicating and Presenting: Shares ideas and information across diverse audiences to drive business performance and effectiveness. Expresses thoughts clearly, concisely, and effectively both verbally and in writing. Ensures a free flow of information and communication upward, downward and across the organization by actively listening and encouraging the open expression of ideas and opinions.
• Attention to Detail: ability to process detailed information effectively and consistently.
• Cooperation: ability to work effectively with others in order to achieve a shared goal.
• Interpersonal Savvy: Develops effective relationships with stakeholders; creates a sense of team spirit by being cooperative, respectful, and supportive towards individuals and groups.
• Resilience and Adaptable: Demonstrates high level of tolerance for stress; copes well with ambiguity or setbacks; receptive and adaptive to work-related changes.
• Customer Orientation: ability and willingness to find out what the customer wants and needs and to act accordingly.
  
  

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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