Quality Assurance Team Lead

Quality Assurance Team Lead – Richards Industrials

Location: Cincinnati, Ohio

Reports to: Director of Engineering and Quality

Company Profile

Richards Industrials, founded in 1961, is a manufacturer of pressure regulators, control valves, and other fluid control products, known by our customers for high quality products, great customer service, and fast & reliable deliveries. Our products are marketed under a series of distinct brands, each of which is used in unique applications that require precise technical attributes. The company serves a range of end markets, including pharmaceutical, food & beverage, chemical, petrochemical, and various industrial segments.

The company has two locations, Cincinnati OH and Fletcher NC, and a global headcount of 190. Equipped with an experienced, passionate team, Richards focuses on driving profitable growth through operational excellence, opening new channels to market, and investing in new products.

Richards has four Core Values:

• Empowerment – Employees are our most valuable asset
• Collaboration – Together we achieve more
• Pioneering Spirit – Curiosity and innovation are our driving forces
• Service Mindset – Never stop advocating for the Customer

And our purpose is to solve tomorrow’s demanding fluid control problems, today.

The Position:

Richards now has an exciting career opportunity for a motivated results-driven Quality Assurance Team Lead, who reports directly to the Director of Engineering & Quality. The Quality Assurance Team Lead will be responsible for developing, implementing, and maintaining quality assurance protocols and processes to ensure product reliability and compliance with industry standards. Key responsibilities include conducting detailed quality assessments, coordinating with the Manufacturing and Engineering teams to identify and resolve quality issues, and continuously improving quality control processes. The Quality Assurance Team Lead will also play a crucial role in supplier quality management, including evaluating supplier performance, conducting audits, and ensuring that materials meet Richards' stringent quality criteria.

Principle Responsibilities:

• Implement quality assurance protocols and processes to ensure product reliability and compliance with industry standards.
• Conduct detailed quality assessments and audits of manufacturing processes to identify and rectify quality issues.
• Collaborate with Manufacturing and Engineering teams to improve product quality and process efficiency.
• Manage supplier quality, including evaluating supplier performance, conducting supplier audits, and ensuring material compliance with quality standards. Up to 10% of domestic travel.
• Participate in cross-functional teams to drive quality improvement initiatives and reduce product defects.
• Utilize statistical process control and other quality engineering tools to analyze data and enhance product quality.
• Ensure adherence to all applicable regulations and quality management system requirements.
• Facilitate root cause analysis and implement corrective and preventive actions for quality-related issues.
• Provide technical guidance and training to other team members on quality assurance practices and standards.
• Collaborate with Operations, Product Management, Sales, Engineering, and Quality departments to ensure overall product integrity and excellence.

Qualifications Include:

• Bachelor’s degree in Engineering with Quality, Manufacturing, or related field or equivalent experience.
• 5-10 years previous experience in a Quality Engineering role in an Industrial Manufacturing environment.
• Strong knowledge of quality assurance methodologies, including statistical process control and Six Sigma techniques.
• Proficiency in using quality tools and software, such as MRP/ERP systems, 5 Why, and 8D for data analysis and reporting.
• Attention to detail.
• Ability to be versatile and adapt to a fast-paced environment.
• Knowledge of MRP, PC, and database programs.
• Advanced level Excel and data analytics proficiency.

Personal Characteristics:

• Highly organized and detail-oriented area leader
• Motivated, proactive, and inquisitive
• Quantitative, with outstanding communication and presentation skills
• Strong commitment to meeting customer needs and exceptional service.
• Proactive problem-solving approach to address customer challenges and technical inquiries
• Strong entrepreneurial spirit and work ethic.
• High level of self-confidence, flexibility, integrity, and intellectual honesty.
• Adaptable to changing situations and able to thrive in a dynamic work environment.
• Detail-oriented and organized, ensuring accurate technical proposals and documentation.

Why would this role be exciting for me?

• Richards is a profitable, thriving company that’s deeply invested in quality engineering and continuous improvement -> Career development is a top priority for us.
• This is an opportunity to work closely with a skilled, hard-working quality assurance team dedicated to achieving excellence in product quality.
• The opportunity to contribute to the development and implementation of effective quality control processes that enhance product reliability and customer satisfaction.
• We actively support community initiatives through our commitment to sustainable manufacturing practices, quality education programs, and local community engagement.

If you believe you are the right fit for this opportunity, please send an introductory communication to Cheryl Neiheisel at [email protected], and apply via our website at www.richardsind.com/careers.

Richards Industrials firmly supports the principle and philosophy of equal opportunity for all individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or status as a protected veteran.