Pre-Sales Solutions Consultant, Practice Management

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• South Florida Business Journal, Best Places to Work 2024
• Inc. 5000 Fastest-Growing Private Companies in America 2024
• 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
• 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
• 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)
  
  

Who We Are

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

ModMed is hiring a Pre-Sales Solutions Consultant, also known internally as a "Solutions Engineer," to showcase the value of our Practice Management software through engaging conversations and impactful solution demonstrations. The primary responsibility of the Solutions Engineer is to advance qualified sales opportunities by ensuring that ModMed solutions effectively address the client's key challenges, help achieve their desired practice outcomes, and deliver value that surpasses competitive offerings.

Your Role

• Partner with the ModMed Sales team by providing functional and financial expertise to our prospects and clients as they evaluate our practice management solutions for their organization.
• Conduct financial discovery sessions and workflow analysis to understand their unique challenges and practice objectives.
• Deliver high-quality product demonstrations of ModMed and partner software solutions to prospective customers by clearly articulating the sales message, emphasizing the value of our offerings, and highlighting what sets ModMed apart. Aim to leave a strong and positive impression on diverse audiences, including financial and clinical staff such as practice administrators, billers, physicians, registered nurses, physician assistants, medical assistants, and other practice leaders.
• Conduct onsite financial workflow analysis and solutions demonstrations/presentations based on observations and understanding of best practices.
• Provide consistent post-sale support in the form of accurate knowledge transfer to ModMed professional services with the goal of ensuring a smooth pre-sale to post-sale transition and optimal client experience.
• Assist in the completion of RFI/RFP/Security Questionnaires required to support the closure of net new opportunities.
• Consistently build ModMed solution expertise by maintaining a growth mindset and proactive learning. Appropriately leverage Sr. SE, Sr. SC, and Principal SC team members to accelerate learning of current financial solutions and planned financial product enhancements.
• Demonstrate value and discuss the functionality of all ModMed's ancillary products such as Relatient, analytics, and Klara.
• Assists with the development of educational and training materials (white papers, internal videos, etc) that will be consumed by all solutions engineers. Additionally, assists the Sr. SE in the creation of and updates to client-facing Consensus videos for their assigned product(s).
• Support one-to-many sales and marketing events both on-site and remotely.
  
  

Skills & Experience Requirements

• Requires up to 50% domestic travel
• Bachelor’s degree preferred, with relevant experience considered in lieu of a degree.
• 3+ years of healthcare practice management industry experience as a Practice Administrator, Biller, or Revenue Cycle Manager OR 2+ years of experience as a Sales Solutions Engineer or similar role, demonstrating healthcare Practice Management software to clients.
• Experience conducting remote presentations (Google Meet, QuickTime, Reflector)
• Extensive knowledge of medical practice operational and financial workflows, along with a strong understanding of healthcare business processes.
• Excellent written, verbal, presentation, and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Active listener, adaptable, coachable, and a strong communicator at all levels of the organization.
• Naturally curious, engaging, unafraid to ask questions, and passionate about continuous learning and improvement.
• Thrive in a fast-paced, dynamic, virtual, and innovative environment.
  
  

ModMed Benefits Highlight

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.