Post PTO Success Manager

Description

The Post PTO (Permission to Operate) Success Manager is responsible for creating and executing the process for Homeowners to transfer the ownership or purchase their Third Party Owned (TPO) systems. The manager will manage relationships with servicing partners, analyze customer inquiries, and be the main point of contact to our business partners across the organization. This role will support and contribute to the business's operations in scaling the company’s growth. This position reports to the Head of EnFin Strategy & Ops or another member of senior management that the President of the EnFin or Head of EnFin Strategy & Ops may designate. Candidates may work out of our corporate offices in the following locations: Remote, USA

Responsibilities

• Develop process & policies of Transfer and Buyout of TPO (Third Party Owned) system
• Execute Transfer and Buyout related tasks with relevant stakeholders under EnFin and its affiliates
• Execute TPO customer’s Transfer and/or Buyout request and manage those requests’ status
• Manage business initiatives to support EnFin contractual obligations throughout the PPA or Lease term
• Support Servicing Vendor in executing TPO Product Guidelines and EnFin policies
• Coordination across EnFin Organization and third party vendors for servicing and O&M priorities
• Project manage key platform / process enhancements by developing business requirements and interfacing with EnFin enterprise stakeholders
• Maintain knowledge of the organization’s products, services, and customer service policies and update procedures as needed
• Other duties as assigned
  
  

Required Qualifications

• Bachelor's degree
• 5+ years of work experience in a credit operations, customer service, or administrative role
• Strong project management skills with an ability to manage multiple, concurrent projects to meet aggressive deadlines
• Desire to proactively engage with business partners to identify opportunities for business process improvements and cost savings
• Familiarity with customer-relationship management (CRM) software programs.
• Previous experience working in solar finance / contract transfers and assumptions
• Advanced knowledge of business operations and project planning
• Exceptional ability to identify future business opportunities and mitigate compliance risks
  
  

Hanwha Q CELLS America Inc. (“HQCA”) is headquartered in Irvine, CA, and handles sales for the North American region. It is a subsidiary of Hanwha Q CELLS Co., Ltd., one of the world′s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ). Through its growing global business network spanning Europe, North America, Asia, South America, Africa, and the Middle East, the company provides excellent services and long-term partnerships to its customers in the utility, commercial, government, and residential markets. Hanwha Q CELLS is a flagship company of Hanwha Group, a FORTUNE Global 500 firm, and a Top 8 business enterprise in South Korea. HQCA recently acquired Geli, a leading developer of Energy Management System software for energy storage, solar, and other renewable resources.

Physical, Mental & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity (F = Frequently, O = Occasionally, N = Never)

Typing

F

Handling

F

Reaching

F

Agility (F = Frequently, O = Occasionally, N = Never)

Turning

F

Twisting

F

Bending

O

Crouching

O

Balancing

N

Climbing

N

Crawling

N

Kneeling

N

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

• This target salary range is for CA positions only and should not be interpreted as an offer of compensation.
  
  

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