Performance Transformation - Strategic Project Manager

Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

As a Strategic Project Manager, you'll play a vital role in leading and managing patient access projects for clients. Operations Consultants are subject matter experts in ambulatory patient access workflows and technology. For this position we are also looking for someone with deep Project Management skills and a track record of successfully delivering patient access optimization projects. In your first project you’ll serve as a Project Manager leading a large-scale access transformation project within a health system, overseeing the end-to-end planning, coordination, and execution of initiatives to enhance and standardize patient access. This role involves managing cross-functional teams, aligning stakeholders, and ensuring project milestones are met to optimize operational efficiencies and improve patient experiences. You will collaborate closely with clinical and administrative leaders to implement technology solutions and process improvements while monitoring quality, budget, and timeline adherence.

Details

Compensation: Starting at $130,000+, based on experience.

Benefits Eligible: Yes.

Travel: 25%-35%+ for client visits, training, and company events.

Working Hours: Alignment with client work hours within the US.

Work Location: This position is remote. You must work from a location within the United States with consistent internet service.

Responsibilities

Assessments

• Evaluate client processes and performance against Hummingbird's maturity model.
• Facilitate meetings and sessions with key stakeholders to gather insights, independently analyze processes, and identify areas for improvement.
• Contribute to the creation of client-specific maturity assessments and roadmaps for Improve projects.
• Collaborate with team members to leverage assessment findings effectively.
• Present clear, data-supported findings and recommendations to support benchmark engagements.

Roadmaps and Project Scoping

• Develop roadmaps for enhancing functionality, optimizing workflows, and driving process efficiencies, ensuring alignment with business needs, regulatory requirements, and best practices.
• Collaborate with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with customer needs and organizational goals.
• Participate in scoping activities for Improve project initiatives, assisting in defining requirements and prioritizing tasks.
• Estimate level of effort for project activities, breaking down tasks into manageable components and providing realistic timelines to drive successful project outcomes.
• Identify risks and obstacles, contributing to mitigation strategies to ensure project success.

Project Management

• Take ownership of small-scale engagements or specific workstreams within larger engagements, driving successful implementation from planning to execution.
• Supervise project plans, ensuring alignment with client objectives and Hummingbird's standards.
• Coordinate project activities, including tasks, timelines, and deliverables, to achieve desired outcomes.
• Support stakeholder engagement efforts by providing relevant information and updates and supporting change management efforts.

Project Delivery

• Implement scoped projects and SOW deliverables.
• Work closely with cross-functional teams to address project challenges, ensuring timely resolution and successful delivery.
• Translate client requirements into design specifications.
• Oversee completion of initial system build and facilitate iteration until build is approved by clinical and operational decision makers.
• Develop workflow testing scripts and complete thorough application and integrated testing.
• Follow client change control processes to coordinate moves, obtain approval for system changes and migrate build to higher environments.
• Provide go-live support and correct problems in a timely manner.

Service and Business Development

• Assist with creating repeatable service/product playbooks, including documenting best practices and standard procedures.
• Support continuous improvement efforts by providing feedback and suggestions for playbook enhancements.
• Participate in training sessions to familiarize team members with playbook usage.
• Assist with project scoping and the development of proposals, pitch decks, and presentations in support of growth initiatives.
• Establish relationships with clients, partners, and stakeholders to generate leads and explore service expansion opportunities.

General

• Stay abreast of quality standards, regulatory requirements, industry trends, emerging technologies, and Epic best practices.
• Maintain Epic certifications and application knowledge.
• Comply with all HIPAA policies, procedures, and training requirements.

Required Skills and Experience

• 6+ years of experience in project management with knowledge of ambulatory patient access and operations.
• Understanding of Epic best practices and experience applying those appropriately to health system scenarios
• Strong experience leading teams and/or programs that achieve organizational goals.
• Ability to manage multiple workstreams and stakeholders.
• Experience creating repeatable project plans and playbooks.
• Ability to conduct assessments of processes and workflows.
• Experience developing roadmaps that align with organizational objectives and customer needs.
• Experience defining project scope, objectives, and deliverables.
• Experience with project management methodologies and tools.
• Effective communication skills, both written and verbal, to convey concepts to stakeholders.
• Comfortable working with minimal supervision and exercising independent judgement.
• Track record of successfully contributing to project management and delivery.
• Willingness to support and assist less experienced team members.

Desired Skills and Experience

• Experience in implementing principles of "The Good Jobs Strategy" or similar approaches focused on investing in frontline employees and fostering a positive work environment.
• Project management experience, with a focus on delivering results that align with organizational objectives and priorities.
• PMP certification or similar.
• Prior Epic consulting experience and/or Epic certifications.

The Hummingbird Approach

We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird

• Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect.
• Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions.
• Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved.

Equal Opportunity Statement

Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.

Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them. Please reach out to [email protected] to request accommodations and we’d be happy to chat.